February 26th, 2008 10: 27 pm

Big Problems!
We are paying an additional $9.95 per month to receive HD broadcasts. I had assumed that would include things such as Discovery Channel HD Theater, but whenever I went to this (channel 76) it was blank. So, my wife called DirecTV and was told that this channel, along with 4 others, were part of a “special” HD package that would be an additional $4.95 per month! But, lucky us, there is a 3 month free trial so she agreed.
When I got home from work I tried accessing these channels. The info bar gave the channel name and the show currently on, bu the screen was blank. I tried several channels with the same result.
We called DirecTV. After walking through the basic tech-support (is it plugged in, etc.) they had us reset the unit. When that failed they had us reset the satellite (to a version that we don’t have!).
When the satellite reset failed it took out all of our channels! At that point they recommended a service call which would be $80.00 to fix the problem they had just created! Then they told us we could get the service call for $20.00 if we agreed to the service plan which will be an additional $5.95 per month!
I reset the satellite to the original configuration, and we now have our channels back, but now the additional HD channels we couldn’t see, but at least told us what they were and what was on, say “channel not available”!
The technician is coming the day after tomorrow, but I have no intention of paying for DirecTV’s incompetence!
I will keep you all updated!
UPDATE 2/29/08
After several lengthy phone calls to DirecTV they have decided that my satellite dish is not compatible with HD. So, they are sending out a rep tomorrow to install a new dish.
UPDATE 3/3/08
DirecTV came and installed the new dish and, voila, we have all of the HD! Now, I am not entirely letting them off of the hook here. After all, they knew what kind of dish we had when they let us order HD and they didn’t say a word!
For those about to take the plunge - YOU NEED THE 5 LNB DISH!